Frequently Asked Questions
We’ve compiled a list of answers to common questions.
- What is ShareARoom and how does it work?
ShareARoom is a platform where you can find people to share your hotel room. Our intuitive system uses intelligent bots to understand your interests and likes, and finds the perfect travel partner to share your room with. Once you select your travel partner, ShareARoom helps you book rooms through partner websites.
- What type of places can I book on ShareARoom?
You can currently book hotels rooms on our platform. However, we are working really hard, really fast to add more categories like service apartments, homes, etc.
- What kind of travel can I use the app for?
Absolutely any kind. You can be a backpacker travelling around, someone on a business trip, or even a family. All that you have to be is someone looking to share room costs, and meet someone new on your journey.
- Who can I share the accommodation with?
You can share your room with another person of the same gender. The ShareARoom web-app will ask for your personal details before finding a match for you.
- Who are sharers and lookers?
Sharers are people who have secured room booking and are looking for people to share their room with. Lookers are those who have posted their travel requirements and are looking for sharers.
- How do I find a roommate?
Login to our web-app through one of your social media profiles. Once you have keyed in your preferences for a sharer, our app goes to work to find the perfect match for you.
- How long does it take to find a match?
This depends on the availability of sharers and seekers who have similar tastes and preferences. We are constantly on the lookout for like-minded people, and will find a match for your preference as soon as possible.
- How do I pay for the room charges?
Once you select your rooms and travel dates on our platform, you will be redirected to the payment gateway.
- Can I share my room with more than one person?
Yes, of course. You can choose the number of people that are travelling with you, or that you’d like to share your room with contingent on the room type. Some rooms allow a maximum of four while hotel suites allow up to six people!
- Can I change my roommate later?
You can’t change your roommate once your room is booked as this will cause major upheaval of others’ plans. So choose wisely.
- Do I need a roommate to use ShareARoom, or can I use it to book rooms anyway?
Yes, our searches allow you the option of taking on a sharer. If you think you’d rather travel alone, you can skip the sharing section and head directly to finding a room.
- What if one of us cancels?
At this time, we don’t offer cancellation options after you’ve chosen a roommate and booked a room.
- What if the sharers cancel their reservations?
Different reservations may have different cancellation policies. Please refer to your reservation for more detail on cancellation.
- Do you charge a service fee?
Yes. We charge a minimal fee of 10% of your total invoice amount that goes towards operational expenses and helps us serve your travel needs better.
- What about other hotel charges that are not a part of the reservation charges?
Any miscellaneous charges, such as mini-bar facilities, will have to be paid at the hotel. The app only allows you to split the room costs with applicable taxes at the moment.
We never share personal information with others without your explicit consent. Rest assured, you’re safe with us.